Legal

Terms of Service
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Last updated: June 19, 2026 · Effective: June 19, 2026

Governed by the laws of India · Jurisdiction: Mumbai, Maharashtra

Agreement to Terms

These Terms of Service form a legally binding agreement between you (the Platform Customer) and Resonera.ai (operated by Aditya Sah, Mumbai, Maharashtra, India) under the Indian Contract Act 1872 and the Information Technology Act 2000. By signing up, accessing, or using the Resonera.ai platform, you agree to these Terms in full. If you disagree with any part, do not use our services.

Definitions

"Platform" means the Resonera.ai AI phone agent software, APIs, dashboards, and related services.

"Customer" or "you" means the business or individual who creates an account and uses the Platform.

"End Caller" means any third party who speaks with an AI phone agent deployed by you via the Platform.

"Call Data" means voice recordings, transcripts, sentiment analysis, and derived analytics generated from calls processed through the Platform.

"Resonera.ai", "we", "us" means the owner and operator of the Platform, based in Mumbai, Maharashtra, India.

Service Description

Resonera.ai provides an AI-powered phone agent platform that enables Customers to:

Deploy inbound and outbound AI voice agents that handle phone calls with End Callers

Record and transcribe calls processed through the Platform

Receive AI-generated analysis of call content including intent recognition, sentiment scoring, and outcome classification

Integrate call data with CRM systems, telephony providers, and other third-party tools via API

Access call recordings, transcripts, and analytics via the dashboard or API

Customer Obligations — Call Recording & Consent

This section is critical. Failure to comply with these obligations may constitute a violation of Indian telecommunications law and expose you to regulatory and civil liability independent of Resonera.ai.

As a Customer deploying AI phone agents that record calls, you agree to:

Disclose AI usage: Where required by applicable law for your use case and jurisdiction, inform End Callers that they are speaking with an AI agent — through an automated disclosure message, your website, your communications, or all of the above — before or at the very start of each call. You are solely responsible for determining what disclosure is legally required and for configuring your AI agents accordingly.

Obtain recording consent: Ensure that End Callers are informed that the call is being recorded and, where required by law, obtain valid consent before recording begins. Resonera.ai provides a configurable start-of-call disclosure capability; it is your responsibility to enable and configure appropriate disclosure and consent for your calls.

Comply with TRAI and DoT regulations: You are responsible for ensuring your use of outbound calling features complies with TRAI's Telecom Commercial Communications Customer Preference Regulations (TCCCPR) including DND (Do Not Disturb) list scrubbing, registered header and message template requirements where applicable, and calling hour restrictions.

Maintain a call consent register: For regulated use cases (financial services, healthcare, debt collection), you must maintain records demonstrating prior consent of End Callers to be contacted.

Handle opt-outs immediately: If an End Caller requests not to be called again, you must honour that request and update your calling lists within 24 hours.

Not use for harassment or spam: You must not use the Platform to make nuisance calls, harass individuals, or send unsolicited commercial communications in violation of applicable law.

Acceptable Use

You agree to use the Platform only for lawful purposes. You must not use the Platform to:

Impersonate a government official, law enforcement officer, or any person or organisation in a deceptive manner

Conduct fraudulent schemes, phishing, vishing, or any other form of deception targeting End Callers

Collect financial credentials, OTPs, passwords, or payment card data from End Callers through AI agents without explicit and informed consent

Process calls involving minors without verified parental or guardian consent

Violate the IT Act 2000, Consumer Protection Act 2019, RBI guidelines on phone banking, IRDAI regulations, or any other applicable Indian statute

Reverse engineer, decompile, or attempt to extract the source code of the Platform

Use the Platform in a way that could damage, disable, or impair our infrastructure

Resell or sublicense Platform access without our prior written consent

Account Responsibilities

Provide accurate and complete information when registering, including valid GST number if applicable

Keep your account credentials secure and not share them with unauthorised parties

Promptly notify us of any suspected unauthorised access to your account at [email protected]

You are responsible for all activity conducted through your account

One account per organisation unless agreed otherwise in writing

Billing, Pricing & Taxes

Pricing: Plans are billed on a subscription basis as stated on the Pricing page and in your plan agreement. Per-minute overage charges may apply. Payments are processed by our third-party payment processor (Stripe); we do not store your full card details.

GST: All amounts are exclusive of Goods and Services Tax (GST). GST at the applicable rate will be added to your invoice. Provide your GSTIN at registration for B2B invoice purposes.

TDS: If you are required by Indian law to deduct Tax at Source (TDS) on payments to us, notify us and provide Form 16A within the prescribed period.

Late payment: Accounts with overdue balances may be suspended after 7 days notice. Interest on overdue amounts may be charged at 18% per annum as permitted under Indian law.

Refunds: Subscription fees are non-refundable except where required by the Consumer Protection Act 2019 or where we have materially failed to deliver contracted services.

Call Data — Ownership & Licence

Your data: You retain ownership of Call Data generated from your AI agents. We process it solely to provide the contracted service.

Licence to us: You grant Resonera.ai a limited, non-exclusive licence to store, process, and analyse Call Data for service delivery, quality assurance, platform improvement, and legal compliance as described in our Privacy Policy.

Model training: We will not use your Call Data to train foundational AI models without your express opt-in consent.

Export: You may export your Call Data (recordings and transcripts) via the dashboard or API at any time during your subscription.

Deletion on termination: Following account termination, your Call Data and knowledge base content will be deleted from our systems within 30 days of a deletion request, except where retention is required by law (for example, tax and accounting records). See our Privacy Policy for current retention targets.

Service Availability & SLA

Uptime Target

We target 99.5% monthly uptime for the voice infrastructure. Enterprise plans include a written SLA with service credits.

Planned Maintenance

We will provide at least 48 hours notice for scheduled maintenance that affects service availability.

Conversational Responsiveness

We aim for natural, human-like conversation with minimal delay between turns. Actual performance depends on network conditions and telephony provider.

No Guarantee

We do not guarantee uninterrupted, error-free service. We are not liable for losses due to telephony provider outages or third-party failures.

Intellectual Property

All technology, software, trade marks, and proprietary methods comprising the Resonera.ai Platform — including the Dark Data Refinery™ — are the exclusive property of Resonera.ai and are protected under the Trade Marks Act 1999, the Copyright Act 1957, and the Patents Act 1970 (India).

You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written consent.

Confidentiality

Each party agrees to keep the other's Confidential Information strictly confidential and not disclose it to any third party without prior written consent, except as required by law. "Confidential Information" includes pricing, technical architecture, business plans, and any non-public information designated as confidential.

Limitation of Liability

To the maximum extent permitted by Indian law, Resonera.ai's total aggregate liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the total fees paid by you in the 3 months immediately preceding the event giving rise to the claim.

We shall not be liable for:

Indirect, incidental, consequential, punitive, or special damages of any kind

Loss of revenue, profit, data, or business opportunity

Losses arising from your failure to comply with applicable law, including telecommunications regulations

Losses caused by third-party telephony providers, internet service providers, or force majeure events

Accuracy of AI-generated transcripts or analysis — these are probabilistic outputs and must be verified before acting on them for consequential decisions

Indemnification

You agree to indemnify, defend, and hold harmless Resonera.ai, its founders, employees, and agents from and against any claims, liabilities, damages, penalties, and costs (including legal fees) arising from:

Your violation of any applicable law, including TRAI regulations and the IT Act 2000

Your failure to obtain required consent from End Callers before recording or processing their calls

Any claim by an End Caller relating to calls made through your account

Your breach of these Terms of Service

Termination

By you: You may cancel your account at any time. Access continues until the end of the current billing period. No refund of unused days.

By us — for cause: We may suspend or terminate your account immediately without refund if you breach Sections 03 (consent obligations), 04 (acceptable use), or engage in fraudulent activity.

By us — for convenience: We may terminate your account with 30 days written notice. In this case, a pro-rated refund of prepaid fees will be issued.

Effect of termination: Upon termination, your right to use the Platform ceases immediately. Call Data is deleted in accordance with Section 07 and our Privacy Policy.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising from or relating to these Terms shall be resolved as follows:

Step 1 — Negotiation: The parties will attempt to resolve any dispute through good-faith negotiation for 30 days after written notice of the dispute.

Step 2 — Arbitration: If negotiation fails, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act 1996 (India), with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be Mumbai, Maharashtra. The language of arbitration shall be English.

Courts: The courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction for any matter that cannot be resolved by arbitration or requires urgent injunctive relief.

Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 15 days notice via email before the new Terms take effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree to the revised Terms, you may terminate your account before the effective date.

Contact Us

For questions about these Terms, contact us at: [email protected]

Resonera.ai · Mumbai, Maharashtra, India

These Terms of Service are governed by the Indian Contract Act 1872, the Information Technology Act 2000, the Consumer Protection Act 2019, and applicable TRAI regulations. Last updated June 19, 2026.

This document is informational and does not constitute legal advice. Resonera.ai recommends independent legal review by a qualified legal practitioner before relying on this document.

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