Every Renewal CalledEvery lead qualified.
Insurance runs on two calling motions that never stop: chasing renewals before policies lapse, and qualifying a constant stream of inbound leads. Resonera.ai runs both at scale — renewal reminder campaigns across your whole book and instant qualification of new enquiries, in 11 Indian languages.
Insurance calling is part of Resonera.ai, the AI call operations platform for Indian SMBs & MSMEs.
A lapsed policy is the most expensive outcome in insurance, because reacquiring that customer costs several times what retaining them does. Yet renewal calling is exactly the work that gets deprioritised: it is repetitive, it spans thousands of policyholders every month, and the agents doing it would rather chase new business. The result is a renewal book that quietly leaks.
Resonera's AI voice agent runs the entire renewal motion on schedule — calling each policyholder ahead of the due date, explaining what is due and by when, answering routine questions about coverage and premium, and transferring anyone who wants to discuss changes to a licensed human advisor. Because it runs hundreds of calls in parallel, the whole renewal cohort gets reached in the window that matters, not just the top slice a human team can work through.
On the acquisition side, the same agent qualifies inbound enquiries the moment they arrive — capturing the details that determine whether a lead is worth an advisor's time, then routing genuine prospects to a human. Advisory, product recommendations and anything requiring a licensed representative stay with your team; the AI handles the volume, reminders and qualification that surround it. Campaigns respect TRAI and DLT consent requirements, which for regulated outbound calling is not optional.
Built for insurance calling motions
Renewal campaigns at full coverage
Calls the entire renewal cohort in the window that matters — not just the slice a human team can get through.
Instant lead qualification
Qualifies inbound policy enquiries within seconds and routes genuine prospects to a licensed advisor.
TRAI & DLT aware
Built for India's consent and DND rules, so regulated outbound calling stays compliant.
11 Indian languages
Reaches policyholders across metros and tier-2/3 markets in the language they actually renew in.
Advisory escalates to humans
Anything needing a licensed representative transfers immediately with full context — the AI never advises.
Logs every interaction
Each call written back with transcript and outcome, keeping an auditable record against the policy.
What it handles for an insurer or agency
- Renewal reminder campaigns across the entire policy book, ahead of each due date.
- Lapsed-policy revival calls to win back customers before they are gone for good.
- Instant qualification and routing of inbound policy enquiries.
- Premium due-date, grace-period and payment-confirmation reminders.
- Document and KYC follow-ups that stall applications when nobody chases them.
- Post-claim follow-up and customer satisfaction calls.
AI calling for insurance — FAQs
Can the AI handle renewal reminder campaigns?
Yes — it is the highest-value use case in insurance. The agent calls your entire renewal cohort ahead of each due date, explains what is due, answers routine premium and coverage questions, and escalates anyone who wants to make changes to a human advisor.
Is AI calling compliant with TRAI and DLT rules?
Resonera is built for India's regulatory environment, including TRAI consent requirements, DND scrubbing and DLT registration for templated communication. Compliance also depends on your own consent records, so the setup is configured against your DLT registrations.
Will it give policy advice to customers?
No. It handles reminders, qualification and routine informational queries. Anything requiring a licensed representative — product recommendations, suitability advice, claims decisions — is transferred to your team.
Can it qualify inbound insurance leads?
Yes. It answers the enquiry within seconds, captures the qualifying details your advisors need, and routes genuine prospects to a human while filtering out enquiries that are not worth advisor time.
Which languages does it support for policyholders?
Hindi, English and 11 Indian languages including Tamil, Telugu, Marathi, Bengali, Gujarati and Kannada — important for renewals in tier-2 and tier-3 markets.