Confirm the OrderBefore you pay to ship it.
Every cash-on-delivery order shipped to someone who refuses it costs forward shipping, reverse shipping and handling, with no revenue against it. Resonera.ai calls every order before dispatch to confirm intent and verify the address — while cancelling is still free.
Order confirmation is part of Resonera.ai, the AI call operations platform for Indian SMBs & MSMEs.
Cash on delivery carries a structural problem: the customer commits nothing at checkout. A meaningful share of COD orders turn out to be impulse purchases, accidental duplicates or orders with an incomplete address — and each one that ships and comes back costs you twice over while earning nothing.
A confirmation call before dispatch catches these while they are still cheap to fix. Resonera's agent calls within minutes of the order, in the customer's own language, confirms they still want it, verifies the delivery address and expected window, and flags anything that should not ship. The cost comparison is stark: a short call at ₹5/min against the full cost of a return-to-origin.
Speed matters as much as coverage. A confirmation call an hour after checkout reaches a customer who still remembers ordering; one made two days later reaches someone whose intent has already cooled. Because the agent handles hundreds of calls at once, every order gets confirmed inside the dispatch window even during festive peaks, when the volume is highest and a human tele-team would be the bottleneck.
How order confirmation works
Confirms before dispatch
Verifies genuine intent while cancelling is still free, instead of discovering the problem after two shipping legs.
Verifies the address
Catches incomplete and incorrect delivery addresses on the call, before the parcel enters the logistics chain.
Calls within minutes
Reaches the customer while they still remember ordering — confirmation rates fall sharply with delay.
Absorbs festive peaks
Hundreds of simultaneous calls during sale events, with no temporary tele-team to hire and train.
11 Indian languages
Reaches tier-2 and tier-3 customers in their own language, where COD share and RTO risk run highest.
Writes back to your OMS
Outcomes flow into your order system so orders are held, released or cancelled automatically.
What order confirmation handles
- COD intent confirmation before dispatch, cutting RTO at the source.
- Delivery address verification while corrections are still free.
- Duplicate and accidental order detection before shipping.
- Preferred delivery window capture to improve first-attempt success.
- Failed-delivery follow-up and redelivery scheduling.
- Festive-sale volume handled without a temporary calling team.
AI order confirmation — FAQs
How much does a confirmation call save?
The comparison is a short call at ₹5/min against the full cost of a return-to-origin — forward shipping, reverse shipping and handling on an order that produces no revenue. For COD-heavy catalogues this is one of the clearest ROI cases in AI calling.
How quickly does it call after an order?
Within minutes. This matters because confirmation rates fall sharply with delay — a call an hour after checkout reaches someone who still remembers ordering, while one two days later often does not.
What happens if the customer does not answer?
It retries on a schedule you configure, and you decide the fallback: hold the order pending confirmation, or release it after a set number of attempts.
Can it handle festive sale volume?
Yes. It runs hundreds of calls simultaneously, so every order is confirmed inside the dispatch window during peak events without hiring a temporary tele-calling team.
Does it connect to our order management system?
Yes. Confirmation outcomes are written back over an API so orders are held, released or cancelled automatically based on what the customer actually said.